Prayer Wall Privacy Policy

1. Who this policy covers

Prayer Wall is provided to churches (“Church,” “Customer,” “you” when referring to the organization) as a platform for their congregation members (“Members,” “Users,” “you” when referring to an individual) to submit and view prayer requests and praise reports.

This policy explains what information we collect, how we use it, and the choices available to you. Because Prayer Wall is used by a Church with its own congregation, some responsibilities are shared between Prayer Wall (the platform operator) and the Church (which operates its own community and sets its own moderation practices). Section 8 explains this relationship in more detail.

2. Information we collect

Account information. When you sign in (via email magic link or Google sign-in), we collect your name, email address, and profile photo (if provided by Google).

Submissions. When you submit a prayer request or praise report, we collect the content you submit, whether you’ve chosen to submit anonymously, and — if you link a praise report to a prior prayer request — that connection.

Reactions. When you react to a submission (🙏 / 🙌 / ❤️), we record that you reacted, which submission you reacted to, and which church it belongs to.

Usage and technical information. We collect standard technical information (IP address, browser type, device information) for security and service-operation purposes.

3. How anonymous submissions actually work

If you choose to submit anonymously, your name is not displayed to other members on the public wall. However:

• Your submission is still linked to your account internally, so that you can see your own submission on your personal wall view regardless of its moderation status, and so a moderator can identify you if the content requires pastoral follow-up or safety escalation (see Section 5).
• “Anonymous” means anonymous to other congregation members, not anonymous to your church’s moderation team or to Prayer Wall.

4. How we use your information

We use your information to:

• Operate the submission, moderation, and wall-display features of the service
• Send notifications when someone reacts to your submission (unless you’ve disabled notifications)
• Send your church’s weekly summary digest to designated recipients
• Maintain the security and integrity of the platform
• Communicate with you about service updates

We do not sell your information, and we do not use your submission content to train AI models or for advertising.

5. Crisis and sensitive content handling

Prayer Wall uses automated keyword detection to identify submissions that may indicate a mental health crisis, self-harm risk, or other urgent pastoral need. When such content is detected:

• The submission is automatically held from public display
• Your church’s designated pastoral or care contact is notified by email so they can follow up directly

This system has real limitations. Keyword detection cannot catch every instance of crisis language, and it is not a substitute for professional mental health support or emergency services. If you or someone you know is in crisis, please contact your local emergency services or a crisis helpline directly — do not rely on this platform for emergency response.

6. Who we share information with

Your church. Your church’s designated admins and moderators can see all submissions made within their church, including anonymous ones, as part of normal moderation.

Service providers. We use the following providers to operate Prayer Wall, each of which processes data on our behalf under their own security and privacy commitments:

• Supabase — database, authentication, and real-time infrastructure
• Resend — transactional email delivery (notifications, digests)
• Vercel — application hosting
• Google — if you choose to sign in with Google

We do not share your information with any other third party, and we do not sell your information.

Cross-church visibility (technical note). Reaction records are technically readable across churches through certain API access patterns, though the underlying identity is a randomly generated ID that cannot, on its own, be resolved back to your name or email. We are aware of this and are working toward closing it entirely; in the meantime, no cross-church attacker can determine who you are from this alone.

7. Data retention

We retain your account and submission data for as long as your church remains an active customer and you remain a member. If your church stops using Prayer Wall, or you request deletion, we will delete your personal information within 30 days, except where retention is required for legal or safety-related recordkeeping.

8. The relationship between Prayer Wall and your church

Prayer Wall provides the platform. Your church controls how it’s configured — including moderation settings, keyword rules, branding, and who has access to submitted data as a moderator or admin. Questions about how your specific church handles your data, or requests to access, correct, or delete your information, should generally start with your church’s admin team, who can also route the request to us if needed.

9. Children and families

Prayer Wall is a general-audience platform intended for congregation members. It is not directed at children, and we do not knowingly collect information from children under 13 without appropriate consent. Because churches serve families, we rely on churches to apply appropriate access controls and supervision for any household or family accounts they choose to set up.

10. Cookies

We use essential cookies required for authentication and session management. We do not use third-party advertising or tracking cookies.

11. Your rights

Depending on your location, you may have rights to access, correct, or delete your personal information, or to object to certain processing. To exercise these rights, contact your church admin or reach us directly at support@prayerwallapp.com.

12. International data transfers

Prayer Wall’s infrastructure providers may process and store data in jurisdictions outside your own, including the United States and Canada. By using Prayer Wall, you consent to this transfer.

13. Governing law

This policy is governed by the laws of the Province of Quebec, Canada, without regard to conflict of law principles.

14. Changes to this policy

We may update this policy from time to time. We’ll update the “Last updated” date above, and for material changes, we’ll make reasonable efforts to notify church admins.

15. Contact us

Questions about this policy can be sent to support@prayerwallapp.com.